Case Introduction Utilization of processing service bases and raising quality levels through environmental quality teams
Created a new business to supply automotive display parts for Tier 1-suppliers in Europe. Our local offices in Europe, Chinese plants, and environmental quality teams, work together to deliver high-quality parts.
Challenges
- The supplying manufacturer failed to meet the quality standards involved, with frequent failures occurring
Solutions provided by Elematec
Environmental quality teams in China as well as Japan
The quality level of Chinese suppliers did not meet the quality level required by Tier-1 customers in Europe, resulting in frequent failures. Our company had deployed an environmental quality team not only in Japan but also in China, and the local team joined the supplying manufacturer and worked hard to raise the quality level and improve the yield to achieve mass production.
Re-inspection at the Wuxi Plant
In order to avoid having defective products in the mix, products were delivered to the Wuxi Plant for re-inspection after shipment from the manufacturer. Instead of delivering the products shipped by the manufacturer as-is to the customer, the QA department at the Wuxi plant took charge of quality control operations as local contact point for manufacturers and worked to prevent defective products from being included in shipments until quality levels had stabilized.
Achievements
- Improvement of our recognizability at customer offices as a result of the launch of business in Europe, which serves as a main base for customers
- We have established a sales structure that can be expected to promote transactions and sales expansion on a global scale through the cooperation of sites that are affiliated with us
